Find better problems worth solving. Learn about problems people have already tried to solve and how they have attempted to solve them.
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List the conditions that created a desire for change.
How was success first defined?
What existing solution (if any) was already in place?
What alternative solutions were considered?
What solution was selected?
What habits and anxieties held them back at the time of switching to their chosen solution?
What habits and anxieties got in the way during usage of their chosen solution?
Was the job done?
What are they going to do next?