Train and develop team members in the skills and behaviors required to excel in their roles

In all teams, two gaps exist:

• The skills gap is the gap between what we should be able to do and what we are actually able to do
• The behavior gap is the gap between what we know we should be doing and what we actually do

A key component of improving the well-functioning of a team ss to work systematically to manage these two gaps.

The management consists of both:

• Increasing the gap by identifying useful expectations for skills and behaviour, and
• Reducing the gap by training and developing people

Here are some relevant resources for managing these gaps:

• Skillsets with insufficient proficiency
• Expectations in focus
• Ambitions
• Programs