Role

Chief Product Officer (CPO)

Lead and facilitate the creation of products that deliver value to both customers and the business.

Copy to your organization

Performance

Measure and drive product performance

Relevant questions

  • How easy is our product to understand?
  • How easy is it to get started with our product?
  • To which extent is people coming back and using our product?

Relevant growth metrics (conversions)

  • Visits
  • Signups
  • People who found value
  • Retention (people come back)
  • Spread the product

Self-service

Improve product self-service capabilities

Des Traynor at Intercom recommends having someone who signs up for the product every week.

https://userlist.com/blog/self-service-saas-customer-onboarding/


Skillsets

Health checks