Insight manager

Some examples of how to do this might include:

• Arranging team or company-wide sessions where issues are identified and discussed
• Establish support channels for reporting insight managemnt issues
• Establish "office hours" for insight management questions

Formalize and operationalize insight management responsibilities across roles of

• Insight manager
• CEO
• Team leders
• Employees

In order for the structural capital of the team to be effectively used and maintained, the team members need to feel a sense of ownership to it.

One way to facilitate the generation of this ownership is to ensure that the structural capital is considered relevant, updated and helpful to the team in their day-to-day work.

Practicing this responsibility is a three part process consisting of reviewing, familiarizing and surveying:

Reviewing

Review the structural capital of the team in order to make sure

• It sufficiently describes how roles are expected to be practiced, which skills role holders need to master and how the team is expected to work in general
• It's up-to-date with current expectations and best practices
• It's sufficiently detailed to be considered helpful (and not be misunderstood). Use the Unclear expectations functionality to identify expectations across teams that people have indicated as unclear, and Prioritizing and delegating organizational improvements (flagging) to signify which piece of insight should be improved.

Familiarizing

Ensure team members are aware of and familiar with the structural capital relevant to their roles.

Surveying

Survey team members in order to determine to which extent they consider the structural capital of the team relevant and useful in completing their day-to-day work and developing in their roles.

In order for insight management to be effectively practiced within the team, team members need a proper understanding of the concept of insight management and the tools involved in practicing it.

It's your responsibility to communicate the concept and value of an insight management mindset within the team, and ensure that people hold the proper skills required to effectivly contribute to the insight managment process.

Practicing this responsibility could take the form of ensuring that new team members are given the proper time and resource materials they need to understand basic concepts, and providing regular training sessions/office hours in order to identify insight management obstacles and elevate the insight management skills of the team.

Ensure visibility and celebration of insight management work.

Measure reuse and continuous maintenance/improvement.

Establishing efficient, accurate and robust methods for acquiring, formatting and storing it.