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Skillset

Process email

Get back to people quickly. Manage expectations. Avoid letting the urgent crowd out the important.

Test yourself Copy to your organization

Skills 6

Roles 1

Skills contained in this skillset:

I understand what is meant by inbox zero

https://blog.superhuman.com/inbox-zero-method/

I process my email systematically 4

I process my email at least once pr day

Email processing is done when my inbox is empty.

I decide on an action for each individual email

Options:

Delete
Delegate to someone else
Do it now (if <5 minutes)
Defer for later (and manage expectations)

I strive to answer every email with a link

My email inbox is empty when I am done processing email

Roles

Team member

Team management

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