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How scalably and proactively do we work?

Scalability Organizational health

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Distributed work and bus factor

We are confident that the work will be done well and on time, even when we are not in the same location

Key people are not critical for the work to be done well

We don’t fear losing insight into how the work is done should someone get sick or quit

Focus and employee happiness

We can work independently and undisturbed over long periods

We know what is expected from us and are confident that it will be done well at the right time

We feel that our systems and tools help us do a better job

We keep our communications focused on the work to be done

We feel that we work smart and efficiently

We quickly find answers to questions on our own, without interrupting or disturbing others

Quality and control

We deliver uniform and predictable quality, and we rarely have to re-do work

We deliver successfully independently from key people and complexity

We know who has which roles, which roles are responsible for what and how responsibilities are taken

We feel that we have a good overview and control over the work

We know who is expected to spend time on what

It is easy to figure out who did what, when and how, as well as what remains to be done

Growth

We can grow quickly with few growing pains

Orderliness

We spend little time on fighting fires and changing priorities

We rarely have to stress or work overtime to meet deadlines

We have time to finish what we planned to do

On the same page

We use the same terms for and have the same understanding of various expectations (e.g., policies, checklists, KPIs, etc.)

We know where we can find and are expected to document the insights we gain

We have the same understanding of why and how the work should be done

We have good insight into our past performance

We agree on when our performance is within and outside acceptable intervals

Improvement

We reuse and improve the team’s insight effectively and efficiently

We have documented the work in ways that make it easy to recreate, improve, automate or outsource

We continuously gather and act on new insight into how our work should be organized and performed

We are able to report and act on problems before it is too late

Our processes are continuously improving

We implement long-term solutions and have few repeat problems