Research shows that high role clarity is crucial for confidence, task motivation, effort, use of competence and performance. Clear roles reduce stress, frustration and conflict levels among employees.
Employees who do not have a clear idea of their role will not know how to best spend their time and energy. This can result in employees becoming demotivated and less efficient. Others respond by defining their own role, which is not always in the best interests of either colleagues, users or the organization as a whole.
This survey is also available in Norwegian.
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