Survey

How ready are we to scale?

Figure out if the time has come to scale the business, or of we first need to resolve issues in order to avoid multiplying them at scale.

This survey is intended to be used by leadership in conjunction with the Scaling readiness health check in order to produce alignment around the scaling readiness of the organization.

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Questions contained in this survey:

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Quality

We have proven that we can deliver sustained and predictable value

Market satisfaction

Our customers are consistently deriving value our offering

We are in agreement that we have found product-market fit

Market demand

There is sufficient demand for our offering to scale it

Business model

We expect to be able to replicate our success in new markets or with a larger customer base

Operational efficiency

Our operational processes can deliver value in an efficient and streamlined manner at scale

Core operations can handle increased demand and volume without sacrificing quality or customer experience

We can scale production and delivery logistics without significant increases in costs

We have implemented automation and technology solutions to optimize processes where possible

Talent

We have the right talent to support our scaling efforts

Our people master the skills and behaviours required for us to deliver value at scale

Capacity

We have sufficient capacity within our organization to scale our value delivery

We have sufficient capacity within our supply chain to scale our value delivery

Technology & Infrastructure

We have the systems and security in place to handled increased work load, data volumes and user activity

Risk management

We are cognizant of scaling risk and have identified the necessary measures to mitigate them

We are cognizant of the hypothesis we base our scaling on and how we will work to quickly validate or reject them

Unit economics

We have positive unit economics

Organizational structure

We have a clear organizational structure and division of responsibilities in place

The structures that we are scaling (processes, roles, skillsets) are clearly defined and well understood

Leadership

We have leaders capable of leading people and scaling processes

Our leaders are sufficiently proficient within relevant scaling skillsets (i.e. hiring, leadership, business development and organizational development)

Market insight

We are intimately familiar with the markets, segments and profiles we plan to scale

Strategy

We have a clear corporate strategy

We have a clear scaling strategy

Funding

We have the funds required to support our scaling strategy and investments