Who is expected to know and take care of what?

What sort of behaviour are we expected to exhibit?

How do we offer our help?

Which types of people do we want to help?

Which types of information do we maintain and where?

What are our prioritized initatives?

Which generic information have we collected so far?

How do we carry out a certain step in a process?

Which tasks are involved in completing a checklist?

How should we be reporting on our performance?

Which numbers are key indicators of our performance?

What do we benefit from being proficient in?

How do we expect information to be formatted?

What should we gauge people's opinions about?