"Writing things down is a key part of scaling. You can’t run a startup off of spoken word in one-off meetings like you’re in Goodfellas." - Stay Sassy, Performance management
"When managers foster a writing culture, they create, at minimum, a consistent reality for their teams to live in. That level of transparency and durability is the kind of stuff that companies can be built off of." - Stay Sassy, Good Managers write good
There are a myriad of advantages associated with writing things down, all which have a positive impact on a scaling organization.
Writing things down:
Ensures, improves and exposes holes in one’s understanding
Makes insight more easily sharable
Makes insight more easily reusable
Makes insight more easily improvable
Y Combinator partners Dalton Caldwell and Michael Seibel talk about the importance of "writing shit down" between 06:41 and 07:32 in this video:
Succession planning is the process of identifying the critical roles within your organization and developing action plans for passing on those roles to others.
As you continue to scale, you are sure to have to move roles around as the expectations of those roles grow more mature and you learn more about each person's abilities, ambitions and limitiations.
Ensuring proper succession planning mechanisms means establishing processes which regularly identify the critical roles within the organization, and document how to excel in those roles in a manner which allows for an efficient and painless transition of the role to someone else.